進出口客服崗位職責
客服職責1.23W
進出口客服是做什麼的?本文提供進出口客服的崗位職責例子,包括詳細的工作內容及任職要求。一、工作內容:負責國際空運進出口的跟單工作。1、接受客戶委託,安排定艙和下達作業部門貨物的作業指令,聯絡海外代理,對貨物進行全程的監控以及相關應收、應付費用的確認和錄入;2、解答客戶的諮詢;3、和代理、客戶進行費用確認。二、任職要求:1、全日制本科以上學歷,英語CET-6(讀、聽、寫熟練);2、相關物流行業1年以上工作經驗;3、有較強的責任心和敬業精神,做事嚴謹細心,思路清晰敏捷,具有良好的溝通表達及協調能力。
Position Definition:
Responsible for managing and coordinating the shipment process through liaison with the parties involved to ensure the smooth delivery of shipper’s items
Essential Duties:
Advising on the rates for booking of sea freight and airfreight;
Preparing draft OBL / AWB and submitting to the respective shipping / airfreight agent and issuing of insurance policy;
Booking with shipping/airfreight agents, etc.
Providing support by ensuring all documentation required for a smooth customs clearance are in order;
Sending of pre-alert to destination office / agent of the shipment before departs of vessel;
Responding to shippers’ enquiries as needed;
Follow up with destination office / agent until shipment is being delivered and shipper has received shipment in good condition;Handling of complaints, service recovery, claims of insurance;
Be responsible for verify the job cost and make sure it’s in line with company’s standard.
Billing of invoices to meet deadlines;
Responsible for updating the latest customs regulations.
Responsible for back up client docs data to company’s server.
Responsible for upload required information to company’s system based on company’s requirement.
On-site job supervise is required when necessary.
1、根據與客戶簽約工作範圍書,處理客戶委託的業務。
2、製作業務單證、業務臺帳、報告(SOP檔案之各類客戶管理報告)並進行分類歸檔。
3、根據倉庫管理和關務專員提供的資訊及時更新系統資料資訊。
4、核對客戶提供資訊的齊全性,確保單單相符,單證相符。
5、建立和維護客戶間的良好關係,提供優質專業服務。
6、挖掘現有客戶需求,提供延伸服務,推廣增值服務。
Position Definition:
Responsible for managing and coordinating the shipment process through liaison with the parties involved to ensure the smooth delivery of shipper’s items
Essential Duties:
Advising on the rates for booking of sea freight and airfreight;
Preparing draft OBL / AWB and submitting to the respective shipping / airfreight agent and issuing of insurance policy;
Booking with shipping/airfreight agents, etc.
Providing support by ensuring all documentation required for a smooth customs clearance are in order;
Sending of pre-alert to destination office / agent of the shipment before departs of vessel;
Responding to shippers’ enquiries as needed;
Follow up with destination office / agent until shipment is being delivered and shipper has received shipment in good condition;Handling of complaints, service recovery, claims of insurance;
Be responsible for verify the job cost and make sure it’s in line with company’s standard.
Billing of invoices to meet deadlines;
Responsible for updating the latest customs regulations.
Responsible for back up client docs data to company’s server.
Responsible for upload required information to company’s system based on company’s requirement.
On-site job supervise is required when necessary.
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